Refund Policy
At Karampodi Express, we want you to be completely satisfied with your order. This Refund and Cancellation Policy outlines how we handle refunds, cancellations, and order issues.
Order Cancellations
• Orders may be cancelled within a few minutes of placement, before preparation begins — contact us immediately at +1 (945) 220-0003 or info@karampodiexpress.com
- Once food preparation has started, cancellations may not be possible
- If a cancellation is approved before preparation begins, the full order total (including any platform service fee) is refunded
Refunds
• If your order is incorrect or missing items, please contact us within 24 hours
- We will offer a replacement, store credit, or refund at our discretion
- Refunds are processed via our payment processor (Finix) back to the original payment method and may take 5–10 business days to appear on your statement
- When a partial refund is issued on an order that included a platform service fee, the platform fee is refunded proportionally to the amount refunded
Quality Issues
• If you are unsatisfied with the quality of your food, please contact us within 24 hours with details
- We may request a photo of the item for verification
- We will work with you to resolve the issue fairly
Chargebacks and Disputes
• Please contact us before initiating a chargeback with your card issuer — most issues are resolved faster this way
- If a chargeback is filed, Karampodi Express and Finix may share your order, delivery, and consent records with your bank as evidence
Third-Party Delivery Orders
• For orders placed through third-party delivery platforms (UberEats, DoorDash, Grubhub, etc.), please contact the respective platform for refund requests
- We are not responsible for delivery-related issues handled by third-party services
Catering Orders
• Catering cancellations must be made at least 48 hours before the scheduled event
- Cancellations within 48 hours may be subject to a cancellation fee
- Custom or large catering orders may have different cancellation terms discussed at the time of booking
Contact Us
For refund or cancellation requests, please contact us: Email: info@karampodiexpress.com Phone: +1 (945) 220-0003
Last updated: November 2, 2026